Privacy Policy

1) Information We Collect

We may collect information in the following ways:

A) Information You Provide

When you complete a form, request information, make a reservation, or contact us, you may provide:

Name

Email address

Phone number

Mailing address (if needed for booking or verification)

Reservation details (dates, number of guests, special requests)

Messages and communications you send us

B) Information Collected Automatically

When you use our website, certain information may be collected automatically, such as:

IP address

Browser type and device information

Pages viewed and actions taken on our site

Approximate location (city/state level)

Referring/exit pages and timestamps

C) Booking and Payment Information

If you book through a third-party booking channel, your booking and payment details are processed by that provider. We may receive confirmation details (such as your name, contact info, dates, and reservation notes), but we do not receive or store full payment card details unless explicitly provided through a secure payment method.

2) How We Use Your Information

We use collected information to:

Respond to inquiries and provide customer support

Process reservations and manage your stay

Send booking confirmations, check-in information, and important service updates

Improve our website and guest experience

Prevent fraud, misuse, or unauthorized activity

Comply with legal obligations and enforce our policies

3) SMS, Calls, and Email Communications (Consent + Opt-Out)

If you provide your phone number, you may receive communications from The Nest at Turkey Cove related to inquiries, reservations, confirmations, check-in details, customer service, and updates about your stay. These communications may be delivered via phone call, email, or text message, including messages sent using an automated system.

Consent: By submitting your contact information and/or checking a consent box where available, you authorize The Nest at Turkey Cove to contact you at the number provided. Consent is not a condition of purchase.

Message Frequency: Message frequency may vary.

Message & Data Rates: Message and data rates may apply.

Opt-Out (Text Messages): You can opt out at any time by replying STOP. After you opt out, you may receive one final message confirming your opt-out request. To re-subscribe, reply START.

Help: Reply HELP for assistance, or contact us using the information on this website.

Phone Calls: If you request a call-back or provide your phone number, you authorize us to call you regarding your inquiry or reservation. You can request we stop calling at any time.

Email: You may opt out of non-essential email communications by using an unsubscribe link (if provided) or by contacting us.

No Sharing for Third-Party Marketing: We do not sell your phone number and we do not share your phone number with third parties for their own marketing purposes.

4) Cookies and Similar Technologies

We may use cookies and similar technologies to improve website functionality and understand site usage. Cookies may help remember preferences and measure traffic.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5) How We Share Information

We may share information only as needed for legitimate business purposes, including:

A) Service Providers

We may share information with trusted vendors who help us operate our business (for example, website hosting, messaging services, analytics, payment processing, cleaning/maintenance coordination, or customer support tools). These providers are permitted to use information only to perform services for us.

B) Booking Channels

If you book through a third-party booking channel, your information is handled according to that channel’s policies. We may share necessary reservation details to coordinate your stay.

C) Legal and Safety Reasons

We may disclose information if required to comply with the law, enforce our policies, respond to lawful requests, or protect the rights, safety, and property of our guests, our business, or others.

D) Business Transfers

If our business is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

6) Data Retention

We retain information only as long as reasonably necessary to:

Provide services and manage reservations

Maintain business records and resolve disputes

Comply with legal obligations

Retention periods may vary depending on the type of information and legal requirements.

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

9) Your Privacy Choices

Depending on your location and applicable laws, you may have the right to:

Request access to certain personal information we hold

Request correction of inaccurate information

Request deletion of certain information (subject to legal and operational limits)

Opt out of non-essential communications (email/SMS as described above)

To make a request, contact us using the information below.

10) Do We Sell or Share Personal Information?

We do not sell personal information.

We do not share personal information with third parties for their own direct marketing purposes.

We may share information with service providers as described above to operate our business.

11) External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies separately.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last Updated” date. Changes apply from the date posted unless otherwise required by law.

13) Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

The Nest at Turkey Cove

Phone/Text: 513-594-0716